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Outlook Business/Tourism newsletter: Issue 11. This issue 12-02-05. Business
Library Discover The Hidden Talents Of Our Community! Showcasing this month:
![]() ![]() Employee Satisfaction Directly Linked to Performance Al direct link exists between employee satisfaction, customer satisfaction and a company's financial performance, even if the employees have no direct contact with customers. Those findings are part of a study, The Impact of Employee Attitudes on Market Response and Financial Performance, from the Forum for People Performance Management and Measurement at Northwestern University. Results of the study suggest that influencing customer behavior goes beyond advertising, beyond delivering on a brand's promise, beyond customer service and beyond product research and development to maximizing employee engagement and satisfaction. "The implications of this research are enormous in terms of how marketing, sales and communications budgets are determined," said Francis J. Mulhern, Ph.D., associate dean and chair of Northwestern University's graduate program in Integrated Marketing Communications. "The study supports the idea that internal marketing and communications, directly addressing all levels of employees and their job requirements, needs to be implemented as rigorously as external marketing and sales programs." The study found that:There is a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction and improved financial performance. The key characteristic for explaining employee satisfaction is organizational communication, downward and upward. Employee satisfaction is a key antecedent to employee engagement. Interaction between managers and employees with regards to supportiveness and goal setting, as well as job design were also key drivers of employee engagement. When individuals and teams are competing to implement the optimal behaviors oriented to the market and its customers, such competition can work to the advantage of both the organization and its customers.Organizational culture was another significant driver of employee engagement, where employees must be expected to cooperate and work together, but also to take charge and provide a voice for the customer within the organization. Organizations with engaged employees have customers who use their products more, and increased customer usage leads to higher levels of customer satisfaction. It is an organization's employees who influence the behavior and attitudes of customers, and it is customers who drive an organization's profitability through the purchase and use of its products. | Destination Osoyoos Visitor Info Centre Additional Info
Dear Artists and Friends: The Osoyoos Art Gallery is hosting the 11th Annual People’s Choice Exhibition, January 14 to January 28, 2006 and invites your participation. The goals in presenting this exhibition are: To permit all local artists the freedom to display without the formality of the pre-jury process To provide an opportunity for emerging artists to exhibit in the Gallery and most importantly, To encourage contact between established artists, emerging artists and the viewing public. Please take your items with a completed registration form to the Osoyoos Art Gallery , 8711 Main Street on Monday, January 9 between 10 AM and 1 PM . Invitations to the Closing Reception, Saturday, January 28 will be available for your personal distribution when you submit your work. With your help, this exhibition will be interesting, fun and entertaining. Sincerely, Osoyoos Art Gallery Committee PS If you know of someone who produces works of art in any form, but has never exhibited, please encourage them to participate. Registration forms are available in the Gallery until December 17, also at the Osoyoos Public Library, Home Hardware, Imperial Books and Yore Movie Store until January 7, 2006 . FRAMED PAINTINGS: Works must be suitably mounted for hanging; framing must be of Gallery quality.
A neutral spacer between the painting and its frame is recommended, but not mandatory (e.g. white canvas line)
Use acid-free, clean and unmarked mats. Neutral mats suggested (not required) Spacers for pastels are recommended
Ideally: the hanging wire should be attached 4 ½” from the top edge of the frame (no matter the size of the painting) The wire should be pulled taut across the painting to make it hang closer to the wall.
POTTERY/SCULPTURE
JEWELLERY
CARDS
PRINTS
No laser copies or photocopies of paintings or print work accepted UNFRAMED PAINTINGS/PRINTS should be shrink-wrapped. Do not use saran wrap. The Company will not accept shipments for transportation, which do not comply with Transportation of Dangerous Goods Act Regulations and/or do not meet the following requirements.
Packages / Packaging estimated visitors during November 2005 to Visitor Information Centre: 996 to www.destinationosoyoos.com: 2,367 (6,836 hits) e-mail: tourism@osoyoos.ca | ||||||||||
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